Duty Manager | Front Office

For a globally recognized leader in luxury hospitality, is seeking an experienced Duty Manager – Front Office to join its team in Dubai. This is an outstanding opportunity for a hospitality professional with strong operational expertise and a passion for delivering exceptional guest experiences. The successful candidate will oversee the daily Front Office operations, ensuring the highest standards of service, guest satisfaction, and operational excellence.

Responsibilities:

• Oversee the daily operations of the Front Office, ensuring seamless guest arrivals, departures, and overall stay experience;

• Act as the senior operational representative during assigned shifts, ensuring smooth coordination across all hotel departments;

• Lead, coach, and motivate the Front Office team to consistently deliver exceptional service aligned with luxury hospitality standards;

• Handle guest feedback, complaints, and special requests promptly and professionally, ensuring effective resolutions and guest satisfaction;

• Ensure all Front Office procedures, policies, and brand standards are consistently followed;

• Monitor daily occupancy, arrivals, departures, and VIP movements, proactively anticipating operational needs;

• Collaborate closely with Housekeeping, Concierge, Reservations, Guest Relations, Security, and Engineering to ensure seamless operations;

• Support revenue optimization initiatives through effective room inventory management and upselling opportunities;

• Prepare operational reports and monitor departmental KPIs, identifying opportunities for continuous improvement;

• Ensure compliance with health, safety, security, and company policies at all times.

  
  

Requirements:

• Minimum 3–5 years of experience in a Duty Manager, Assistant Front Office Manager, or supervisory Front Office role within a luxury hotel environment;

• Strong understanding of Front Office operations and luxury guest service standards;

• Proven leadership experience with the ability to develop and inspire high-performing teams;

• Excellent problem-solving, decision-making, and conflict-resolution skills;

• Outstanding communication and interpersonal abilities;

• Strong organizational skills with the ability to perform effectively in a fast-paced, multicultural environment;

• Experience working with leading Property Management Systems (Opera knowledge is highly desirable);

• Fluency in English is mandatory; additional languages are considered a strong advantage.

• Flexibility to work rotating shifts, weekends, and public holidays.

  
  

What We Are Looking For:

• A passionate hospitality professional with a genuine commitment to guest satisfaction;

• A confident and approachable leader who leads by example;

• Exceptional attention to detail and service excellence;

• Strong business awareness with the ability to balance operational efficiency and guest experience;

• High level of professionalism, integrity, and accountability;

• Ability to remain composed and make sound decisions under pressure.

  
  

If you are ready to take the next step in your hospitality career and contribute to delivering exceptional guest experiences within one of the world's leading luxury hospitality organizations, we would love to hear from you. Apply now and become part of a team where excellence, innovation, and personalized service define every guest journey.

We are an equal opportunity employer. All qualified applicants will be considered regardless of gender, background, or personal characteristics.

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