About the Role
We are currently recruiting a Retail IT Specialist for a retail business in Münich.
We are currently Recruiting a Retail IT Specialist to support all our client's stores.
Provision and configuration of PCs and associated hardware;
First point of contact for end users / stores who need help with technical questions;
Categorization of faults and classification of whether a problem can be solved directly or whether it must be forwarded to a specialist/ helpdesk;
Direct analysis and troubleshooting using standard remote access;
Creation of meaningful support tickets for the helpdesk;
Ensuring internet and database connections;
Conception of IT requirements in the field of applications in close cooperation with relevant departments and responsible support of the interfaces;
Control of external IT service providers;
Communication with employees.
You have successfully completed an IT degree or a comparable education/ qualification;
You already have professional experience in IT, especially in the areas of PC and networks as well as application management;
Fluent in German and English;
Very good analytical skills;
High reliability and system of operation;
Very good communication, expression and assertiveness.
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